Shipping policy

  1. The methods of delivery of goods offered by the seller are available at www.nfo.com.
  2. The seller will deliver the goods to the buyer, who is a consumer, no later than 30 days from the conclusion of the purchase contract, unless otherwise agreed, otherwise the buyer has the right to withdraw from the purchase contract and the seller will return the purchase price to the buyer, including paid shipping costs, if they were paid by the buyer. The seller will deliver the goods to the buyer, who is an entrepreneur, as soon as possible, but is not bound by any deadline.
  3. The estimated time of delivery is as follows:
    1. Austria 1-3 days
    2. Belgium 2-3 days
    3. Bulgaria 2 days
    4. Croatia 2 days
    5. Czechia 2 days
    6. Denmark 4 days
    7. Estonia 5 days
    8. Finland 2 days
    9. France 2 days
    10. Germany 2 days
    11. Greece 2 days
    12. Hungary 4 days
    13. Ireland 2 days
    14. Italy 3 days
    15. Latvia 4 days
    16. Liechtenstein 4 days
    17. Llithuania 4 days
    18. Luxembourg 3 days
    19. Netherlands 3 days
    20. Poland 4 days
    21. Portugal 4 days
    22. Romania 6 days
    23. Slovakia 3 days
    24. Slovenia 3 days
    25. Spain 3 days
    26. Sweden 7 days
  4. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
  5. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If they do not accept it, the seller will consider it a withdrawal from the purchase contract. In such a case, the seller has the right to demand from the buyer compensation for the costs incurred in connection with the return of unclaimed goods.
  6. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
  7. When taking over the goods from the carrier, the buyer is advised to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
  8. If the buyer is not a consumer, before taking over the goods from the carrier, they are obliged to check the integrity of the packaging of the goods and to report any defects to the carrier immediately. A report will be written about the defects. If a report on defects is not drawn up, such a buyer loses the claims arising from the broken packaging of the goods. Immediately after receiving the goods, the buyer, who is not a consumer, is obliged to check the goods, in particular he is obliged to check the number of pieces of goods and their completeness. In case of non-compliance, he is obliged to notify the seller without undue delay, but no later than within 3 working days of receiving the goods. Such a buyer is obliged to document detected defects in an appropriate manner and send this documentation to the seller together with the notification of the defect.
  9. The risk of damage to the goods passes to the buyer, who is an entrepreneur, upon receipt of the goods or the moment when the buyer is allowed to handle the goods. It does not matter whether the buyer (entrepreneur) takes over the goods or not. The risk of damage to the goods passes to the buyer, who is a consumer, at the time of acceptance of the goods or at the time when the buyer (consumer) had the obligation to accept the goods, but did not do so in violation of the purchase contract.
  10. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.